Opening your agency Loading the latest agency records...
For agencies & their agents

Every agent's licensing, CE tracking, and carrier status — in one place.

See licensing deadlines, keep continuing-education records and reminders organized, and give your team one place for carrier, sales, and operational support.

Daily command center

Today at your agency

Start with overdue and due work, then review sales, service, renewals, revenue, and readiness.

Next workRanked by overdue, due date, priority, and age
Operating signalsOpen the workspace behind each number
Linked
Agency readiness and team oversight
Licensing review
Upcoming deadlines
Compliance workspace
Regulatory alerts
Sample alerts are illustrative. Use Compliance to run a live regulatory check.
Agents needing attention
Book of business
Task overview
Workspace settings

Agency Setup

Complete the essentials required to prepare the workspace for your team.

Provider integrationsConnect email, SMS, calendar, e-signature, and document-delivery providers
Open Agency Setup to load provider connections.
Calling & call recording add-onTwilio Voice calling with consent-controlled recording
Open Agency Setup to load calling settings.
Team ManagersAssign active agents to an existing manager profile
Open Agency Setup to load manager teams.
Agency AdministratorsInvite staff and choose exactly which agency areas they can access
A
Agents

Agent Roster

Search and work the agency's agent records from one list.

L
Licensing

License Oversight

State licenses, lines of authority, renewals and exceptions across every agent.

All licenses
C
Carriers

Carrier Oversight

Manage appointments, portal access, and product-specific agency commission schedules.

Carrier appointment matrix
CE
Continuing-education records

CE Records & Reminders

Compare recorded hours with internal targets, keep source documents, and prioritize follow-up.

YourAgencyDesk does not automatically determine continuing-education compliance. Verify official requirements and completion history with the applicable state regulator or official transcript before acting.
CE records by largest target gap
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Compliance

Compliance & Alerts

Work the exceptions first, then review regulatory changes that may affect the agency.

Agency action center
Upcoming license deadlines
Agency notificationsClient removals and other protected agency events
Regulatory alertsMethodology →
AI assists with discovery and summarization; it does not originate requirements. Open the original source and complete human review before relying on a high-impact result.
Content on this page, including regulatory alerts and compliance exceptions, is for informational purposes only and does not constitute legal, compliance, or regulatory advice. Insurance regulations vary by state and change frequently — verify current requirements with your state Department of Insurance and licensed compliance counsel before relying on any information shown here.
S
Client service

Service Center

Manage endorsements, cancellations, claims, and client requests from intake through completion.

One request, one history. Client, policy, owner, tasks, documents, communications, and status changes stay connected to the same service record.
R
Reports

Agency Reports

Open and review agency information, then export it only when needed.

Saved report viewsReuse the filters your team checks most often
Scheduled reportsDelivered to the selected email
Operational baselineUse these measures during onboarding and pilot reviews
Agent home

Welcome back

Start with the work that needs attention today, then review your licensing and readiness details.

My licenses & carriers
My CE records & reminders
Your day

My calendar

See tasks and scheduled lead follow-ups by day.

MonthTasks and lead follow-ups
Upcoming agenda
Post-sale service

My clients

Manage bound clients, active policies, renewals, and ongoing service. Work prospects in Lead Pipeline.

Leads become clients—they are not separate copies. Work the sales process in Lead Pipeline. Once a sale is won, the same record appears here with its policies, carrier, renewals, and service history.
Download template
Bound clients
C
Agency CRM

Clients

Search and review clients across the agency.

ClientOwnerCarrierProductPolicy statusRenewalNext action
B
Revenue pipeline

Bids & estimates

Create, send, and track proposals from one connected customer record.

Bid pipeline
BidCustomerStatusAmountValid untilUpdated
G
Agency Growth Hub

Growth pipeline

Connect campaigns, leads, quotes, clients, premium, and commissions.

Producer activity and goalsCounts activity recorded during the selected period. The summary above shows the current pipeline totals.
Lead pipeline Open or collapse
Source performance
Growth setup
Daily execution

Growth actions

Work today’s follow-ups, set producer targets, and organize lead-generation campaigns.

Connected to your pipeline
Who to contact todayPrioritized follow-ups from the active pipeline
Producer goalsSet monthly activity and outcome targets
CampaignsGroup and measure incoming opportunities
L
Lead workspace

Work lead

Review the complete opportunity, document activity, schedule the next step, or complete the sale.

Execution center

My Work

Complete assigned follow-ups, compliance work, renewals, training, and general to-dos. Growth performance and lead prioritization stay in Growth.

Growth tells you what to prioritize. My Work is where assigned actions are completed and documented.
Assigned work
W
Daily execution

Work

Everything requiring action, prioritized in one role-aware queue.

One queue, connected records. Leads, callbacks, tasks, renewals, service requests, compliance, and training open the record where work is completed.
Earnings

Production & Revenue

Track written premium, commissions, agent payouts, and retained agency revenue.

Reporting periodSummary totals and policy details update together.
IS
Production intake

Incoming Sales

Review carrier sales before they become client, policy, commission, and renewal records.

Carrier API and webhook connections will feed this same queue. Carrier credentials remain server-side and are never stored in the browser.
Sales awaiting review
$
Commission operations

Commission Reconciliation

Match carrier statements, record chargebacks and corrections, and manage agent payout batches.

LP
Sales pipeline

Lead Pipeline

Upload, assign, track, quote, and convert leads without replacing your agency's existing phone system.

Upload and distribute leads

Review every row before anything is added to your pipeline.

1Upload file
2Review leads
3Assign and import
Choose a CSV to beginRequired: name plus phone or email. Optional: state, source, priority, notes.
Download template

Lead queue

Lead workspace

Select a lead to review it and record the next sales step.
Your AI workspace assistant

Ask Kaylee

Get a practical answer, a clearer next step, or help finding the right workflow—without digging through menus or manuals.

Ready to help
Guidance, not approval. Confirm regulatory decisions with your compliance officer or state DOI.
Enter to send · Shift + Enter for a new line
Sales training aid

Scripts & best practices

Needs-based language for each stage of the conversation, built to hold up in a suitability review — not just to get a faster yes.

Required training

Required training

Training the agency has assigned, and who's completed it.

Sales training aid

Core topics every agent should know cold

A working library of the concepts that show up most in compliance reviews and E&O claims. Click a card to expand it.

Agency account

Billing & subscription

Pricing follows the active producers managed in your roster. Team logins are included.

Subscription estimate
Agency
Managed producers
Recommended plan
Estimated subscription

Card required; nothing charged today. Subscription management is handled securely by Stripe.

Please contact your agency administrator

The agency subscription needs attention before access can be restored.

YAD
Internal administration

YourAgencyDesk Administration

Monitor agency onboarding, subscriptions, managed producers, and customer-account health.

Customer agencies
Secure platform-owner summary. No client-level records are displayed.
AgencySubscriptionActive producersActive usersCarriersClientsVoice add-onOnboardingCreatedActions